Job in Mysore for Account Executive

Job Description

Responsibilities
Should be a commerce graduate/post graduate
Adheres to the SLA compliance: Monitors daily dashboards/conducts daily huddles to prioritize for the day, provides guidance and support to the team in order to ensure delivery on time
Work Allocation: Allocates work/shifts to team members in order to achieve production targets
Customer Interaction: Resolves escalations from customers/clients in order to ensure strong customer relationships
Process Compliance: Monitors/ensures process compliance and periodically updates SOP changes as required in order to adhere to the process steps
Governance Compliance: Participates in internal and external governance activities by adhering to the governance models
Knowledge management: Ensures compliance to the KM system for the specific process and documents exceptions and artifacts such as case studies and best practices
Process reengineering: Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the reengineering initiatives in order to meet client and internal commitments
Resource optimization: Implements corrective actions based on review, monitors and controls billing losses, reduces buffer in order to meet financial objectives
Audits & Compliance: Prepares the team level/process level requirements for self assessment in order to ensure delivery predictability for the specific process
People management: Perform one-on-one/appraisals of the team and handling team conflicts and issues
Preferred Skills:
Finance & Accounts- Finance & Accounts   

Contact Informations

Recruiting For : Infosys BPM