Job in Bengaluru, Bangalore for Accounting and Taxation

Job Description

Responsibilities Responsibilities:
Comprehensive knowledge on FEMA guidelines and Trade product to handle all complex and regulatory transactions.
Audit management Ensuring successful IA, BOF review completion, NIL outstanding issues. All issues identified on ODI/ LOBO PO & FCRA should be documented and tracked closely.
File management - Ensuring that all FEMA files for the branches under supervision are up to date and clean from an audit perspective. To engage with RM/SRM/CBC to ensure all regulatory submissions are done by customer within timeline, to ensure regular reminders are being sent to customer for pending submissions and visitation memo to be filed where client is not doing submission.
FEMA cases tracking Tracking all FEMA cases and weekly & Central FEMA tracker and ensuring closure of such cases by close coordination with CBORC/Compliance and other relevant stakeholders.
Query resolution - Monitoring customer feedback and following up with internal constituents to ensure that issues have been satisfactorily resolved. Doing a dipstick with customers on resolution quality/satisfaction.
Transaction handling Ensure end to end handling of complex and critical trade and FEMA transactions through coordination with the various stakeholders involved to ensure transactions are processed within the quickest TAT. For sensitive/priority customers, ensuring discrepancies, which have been raised in the transaction, are communicated to the customers and assist customer in resolutions, if required. Day 2 reviews to be done for FEMA (LO/PO/ODI) transactions.
Regulatory coordinator Acting as bridge between bank and regulator, to ensure all cases raised by/to the regulator are closed within timeline and NIL escalation from regulator.
Monitoring ageing FTU Transaction and resolution - Monitor the hold tracker for FTU transactions/ and coordinate with branches to provide timely resolution. Appropriate escalation to be done for all ageing cases.
Customer engagement - Consistent monitoring of Inexecutable rate and ways to improve upon the same (guidance to customers, adobe conversions, etc). Help in inexecutable resolution by speaking/meeting with customer, basis Branch request.
MIS tracking - Drive MIS from a GCG customer perspective on TAT / Inexecutable / Cust exceptions etc. The common discrepancies tracker circulated by trade ops is worked upon and customers & branches educated as to how to avoid/reduce the same. Work on reduction of EDPMS and IDPMS pendency basis the reports shared. Can be checked proactively for top customers. The customers with high pendency count need to be visited and seniors spoken with. Visit memo to be documented. Track other regulatory reports which are circulated (advances received not regularized, GRs o/s etc.) and work with customers towards regularizing the same.
Client servicing - Service calls to clients to ensure all the major clients are covered at least once every quarter, schedule regular service meetings with top trade customers across branches.
Training and learning - Consistent review of trade process and identify improvement areas to enhance client satisfaction. To conduct regular training on processes and educate branches. To act as SME and internal point of reference for RMs, SRMs to handhold and resolve issues/concerns raised by them

Qualifications:
5-8 years of relevant experience
Intermediate to senior level experience in a related role
Proficient project management skills
Effective verbal and written communication and coaching skills
Influencing and relationship management skills
Demonstrated ability to remain unbiased in a diverse working environment


Education:
Bachelors/University degree or equivalent experience

Contact Informations

Recruiting For : Citibank India