Job in New Delhi for Admin Manager

• Experience in BPO industry
• Leadership with team
• floor incharge
• Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.
• Prepares call center performance reports by collecting and analyzing call agents’ data.
• Evaluates individual performance reviews and overall team effectiveness with upper management.
• Helps call agents with challenging customer service issues.
• Monitors team performance and provide tools if necessary.
• Determines call center operational strategies by evaluating team results and objectives.
• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
• Ensure that all employees follow the company’s best practices for call
• center management and operations
• Communicate company goals to associates so every employee understands his or her role
• Conduct periodic surveys of customers and potential customers to ensure quality control
• Meets financial targets by estimating performance requirements and preparing annual budgets.
• Presents monthly and annual call center action plans and objectives.

Job Type: Full-time

Salary: Up to ₹2,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations management: 7 years (Preferred)