In this role, you will:
Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
Research, respond to and resolve complex inquiries
Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
Support loan trading and assignments
Prioritize work and provide day to day work leadership and mentorship to the support team
Lead or contribute to customer issue resolutions that require coordination amongst various teams
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications, US:
6 years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Attention to detail & Ability to research
Excellent communication and interpersonal skills.
Understanding of basic loan documents and related clauses.
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Experience in working with Loan IQ application
Act as primary loan servicing contact that involve construction monitoring and disbursements
Perform moderately complex administrative, transactional, operational and customer support tasks
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Assist with pre-close and post-close activities for commercial, commercial real estate and problem loans
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Perform customer, loan and regulatory diligence and on-going portfolio maintenance
Act as a mentor for new team members in the process
Daily basic metrics reporting
Good computer skills and proficiency with Microsoft applications.
Good problem solving and analytical skills.
Quick learner and ability to adapt to change.
Demonstrate good team player qualities.
Flexible to work different shifts as per the business requirement.
Ability to set priorities, plan and organize key deliverables.
Work independently to achieve results within time constraints.
Demonstrates/maintains professional conduct under all circumstances
Ability to effectively communicate well with US counterparts.
Strong analytical skills
Job Expectations:
The I&P Team members will be responsible for evaluating, monitoring and reviewing processes, documentation and/or files to ensure compliance with internal company requirements and government regulations. Functions may include evaluating processes to ensure the business standards are adhered to; providing guidance to team members regarding documentation, systems and processes to ensure company standards are met. Ensures corrective action on exceptions and problems identified and proper procedures were followed. Ensures identified risks are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance. May design and conduct training programs.
Recruiting For : WELLS FARGO INDIA
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