Job in Hyderabad, Secunderabad for BPO - non voice
customer success manager
BPO - non voice 1 - 4 Years ₹ 1 LPA - 3 LPA Full TimeConrep Solutions Private Limited Hyderabad, Secunderabad
Client Relations, Technical Support, Global Client Management, Product Support
Job Description
Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.
Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Excellent Communication Skills
Excellent writing skills
Strong analytical skills and the ability to ramp up quickly on domain that may be unfamiliar, such as CRM, HRMS, Accounting Modules and applicant tracking
Minimum 2 year experience in either US Staffing Industry or Software Product Sales (US Market)
Contact Informations
Recruiting For : Conrep Solutions Private Limited
Contact Email : skondisetty@conrep.com
Job Overview
Industry
Information Technology ( IT)Gender
Any
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