Should have minimum of 5 years of experience as BPO Call centre Team Lead
Should have relevant supporting documents for 5 years as BPO Call centre Team Lead
· Call center team leaders oversee workers who respond to customer inquiries.
· They work at facilities that receive incoming phone calls and/or electronic message from people who have concerns about a company’s goods or services.
· Call centre team leaders make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light.
· Call center team leaders work regular, full-time hours.
· If their employer offers evening or weekend customer service, they may be called upon to handle those shifts.
· Extended hours also are common during the holiday season or other busy periods.
· Be in charge of running and managing the call center daily
· Set targets for all other agents to meet up with
· Schedule and organize shift pattern for other team members to ensure that customer are never left unattended to
· Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
· Prepare forecasts and budgets for the call center
· Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
· Facilitate and organize training session for all agents and participate in recruitment of new call center agents
· Conduct regular review of all call center agents performance and organize training sessions for under performers
· Submit regular reports to management and seek new ideas and strategies to improve at center
· Keep up with trends and happenings in the industry and ensuring adherence to industry standards
· Ensure that clients are kept happy and satisfied at all time by providing prompt response and solutions to their challenges at all times
· Ensure a safe and harmonious working environment for all other members and delegate duties to all team members.
Job Types: Full-time, Regular / Permanent
Salary: ₹30,000.00 - ₹40,000.00 per month
Schedule:
Application Question(s):
Education:
Experience:
Language:
Recruiting For : Aharam Services
Please do not pay any money to anyone who promises to offer you a guaranteed job.This could be in the form of a registration fee or document processing fee or any other pretext.
The money could be asked upfront or it could be asked after trust has been built or after some correspondence has been exchanged.
If you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact @ support@beatsjobs.com.
Beats Jobs does not promise a job or an interview in exchange for money. We value your trust and are committed to making your job search a safe and fraud free experience on beatsjobs.com