Job in Chennai for BPO - Voice

Job Description

Should have minimum of 5 years of experience as BPO Call centre Team Lead
Should have relevant supporting documents for 5 years as BPO Call centre Team Lead

· Call center team leaders oversee workers who respond to customer inquiries.

· They work at facilities that receive incoming phone calls and/or electronic message from people who have concerns about a company’s goods or services.

· Call centre team leaders make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light.

· Call center team leaders work regular, full-time hours.

· If their employer offers evening or weekend customer service, they may be called upon to handle those shifts.

· Extended hours also are common during the holiday season or other busy periods.

· Be in charge of running and managing the call center daily

· Set targets for all other agents to meet up with

· Schedule and organize shift pattern for other team members to ensure that customer are never left unattended to

· Understand all organization’s products, services, procedures and guidelines and communicate same to all team members

· Prepare forecasts and budgets for the call center

· Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

· Facilitate and organize training session for all agents and participate in recruitment of new call center agents

· Conduct regular review of all call center agents performance and organize training sessions for under performers

· Submit regular reports to management and seek new ideas and strategies to improve at center

· Keep up with trends and happenings in the industry and ensuring adherence to industry standards

· Ensure that clients are kept happy and satisfied at all time by providing prompt response and solutions to their challenges at all times

· Ensure a safe and harmonious working environment for all other members and delegate duties to all team members.

Job Types: Full-time, Regular / Permanent

Salary: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Application Question(s):

• As a Team Leader - How many people you have handled?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• call centre: 5 years (Required)
• total work: 7 years (Preferred)

Language:

• Hindi (Required) 

Contact Informations

Recruiting For : Aharam Services