Should have minimum of 5 years of experience as BPO Call centre Team Lead
Should have relevant supporting documents for 5 years as BPO Call centre Team Lead
· Call center team leaders oversee workers who respond to customer inquiries.
· They work at facilities that receive incoming phone calls and/or electronic message from people who have concerns about a company’s goods or services.
· Call centre team leaders make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light.
· Call center team leaders work regular, full-time hours.
· If their employer offers evening or weekend customer service, they may be called upon to handle those shifts.
· Extended hours also are common during the holiday season or other busy periods.
· Be in charge of running and managing the call center daily
· Set targets for all other agents to meet up with
· Schedule and organize shift pattern for other team members to ensure that customer are never left unattended to
· Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
· Prepare forecasts and budgets for the call center
· Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
· Facilitate and organize training session for all agents and participate in recruitment of new call center agents
· Conduct regular review of all call center agents performance and organize training sessions for under performers
· Submit regular reports to management and seek new ideas and strategies to improve at center
· Keep up with trends and happenings in the industry and ensuring adherence to industry standards
· Ensure that clients are kept happy and satisfied at all time by providing prompt response and solutions to their challenges at all times
· Ensure a safe and harmonious working environment for all other members and delegate duties to all team members.
Job Types: Full-time, Regular / Permanent
Salary: ₹30,000.00 - ₹40,000.00 per month
Recruiting For : Aharam Services