Job in Hyderabad, Secunderabad, Chennai for BPO - Voice
technical support engineer
BPO - Voice 1 - 5 Years ₹ 1 LPA - 3 LPA Full Timezain management solution Hyderabad, Secunderabad, Chennai
Communication Skills, Email Infrastructure, Network Troubleshooting, Voice Processing
Job Description
Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease
troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
Provide 24x7 support primarily in US shifts for enterprise users
Excellent Communication skills
Skilled to troubleshoot ISP & OS related technical issues
International (US, EU, Australia) Inbound voice and chat experience
Accent trained
The candidate must demonstrate proficiency in,
Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application
(billing/data center)
Hands on experience in enterprise tools like GSuite, and Microsoft Office
Familiar with ticketing Tools like ServiceNow and JIRA
Qualifications
1 to 5years of work experience in International Voice Technical Support
B.Tech, BCA, BCOM (Computers), M.Tech, MCA
Contact Informations
Recruiting For : zain management solution
Contact Email : SHAKEER2424@GMAIL.COM
Job Overview
Industry
Information Technology ( IT)Gender
Any
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