Responsibilities:
.Execute tasks and contribute to best practices, methodologies, processes, tools etc. which will enable a consistent and efficient service delivery of Uniphore Products to customers.
.Collaborate with internal and external stakeholders to interview, research, analyze, and derive business, technical, functional, and non-functional requirements.
.Analyze, document, and implement business requirements for solution performance.
.Design, create, and optimize solution analytics and reporting to demonstrate clear product value and client required KPI's.
.Provide design guidance and UX analysis for performance optimization.
.Promote, propose, and deliver Uniphore's analytics solutions to customers to enable their business goals and objectives.
.Independently carryout meetings/discussions with customers and to interpret solution requirements.
.Foster a positive environment that allows team to flourish, innovate, and take risks where required.
.Influence and contribute to Uniphore's product roadmap based on deep knowledge of the telecom industry.
.Willingness to travel to Customer Locations, when deemed safe post COVID, as and when required (up to 30%)
Required Skills:
.Require strong analytical skills, methodical thinking, and ability to define problems and frame solutions.
.Good experience in contact center space, with speech, chat, and contact center solutions and performance analytics OR MS in Business Analytics or Linguistics in lieu of experience
.Must have good hands-on experience on audit and quality monitoring process.
.Experience in contributing to business requirements workshops, knowledge gathering sections and preparation of requirement documents, specification documents, data flow, process flow charts etc. Experience in root cause analysis and issue resolution.
.Experience in working directly with clients in business operations and analytics service delivery.
.Should have the ability to build strong partnership and to build effective business relationships.
.Experience with customer engagement, account management and project management
.Experience in data analysis, business analytics, business intelligence tools and methodologies
.Proficiency with Tableau and/or PowerBI, SQL, PowerPoint, Word, Excel, SharePoint, and Visio.
.Ability to organize, prioritize and manage personal and team's work.
.Excellent communication, presentation (both oral and written) and influencing skills
.Ability to work independently and be a team player in a technology driven environment
.Fluency in English is required.
.Bachelor's Degree required
Recruiting For : Uniphore Software Systems
Contact Email : hr@uniphore.com
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