Job in Kolkata, Pune, Bengaluru, Bangalore, Hyderabad, Secunderabad, Chennai for Call Centre Customer Service Advisor

Job Description

Roles and Responsibilities :

Manage large amounts of incoming phone calls

• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Desired Candidate Profile :

Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• 
  

Contact Informations

Recruiting For : Teleperformance
Contact Person : Priyanka Kashyap
Contact Mobile : +91 8368659264