Job in Mumbai Suburban, Mumbai City for Call Centre Customer Service Representative

Job Description

Ashland India Private Ltd

• Order processing tasks:
• Receiving customer Purchase Order (email, fax, phone, customer portal) and checking all conditions for correctness as per guidelines and convert to Sales Order in SAP
• Printing and sending proforma invoice, order acknowledgement and order confirmation to customer together with estimate delivery date
• Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/India/SG & local country warehouses for stock availability, material allocation
• Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA.
• Request shipping document like BL, COO, COA, MSDS, Invoice etc. to CSR export and ensure checking of all documents before sharing to customer by email & courier as required.
• Create Documentary collection letter for customers as and when required.
• Checking Letter of Credit clauses and understanding to avoid amendments.
• Proactively track ETA or changes, pre-alert sales & customer of potential issues (customs clearance etc.) and check with customer on actual receipt and satisfaction of goods.
• Run Sales order management report & scheduling Report to check and rectify orders on credit, Billing Blocks and unconfirmed material & also to follow up on deliveries.
• Request Free Trade Agreement Certificate for relevant countries
• Coordinate with Global trade compliance team for correct HSN classification
• Arrange with Plant and follow up on pre-shipment sample to Distributors or customers if any.
• Request sample and coordinate with Sample Team for customer production trial / evaluation.
• Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team.
• Support commercial team for download COA, MSDS. And request TDS, PDS, etc.
• Monitoring payment schedule from customer to avoid overdues
• Set up of credit limits in consultation with commercial & credit teams
• Coordinating with credit managers for order release
• Coordinate with Quality Team on the re-test of stocks in Local Warehouses.
• Checking shelf life ensuring proper communication on shelf life queries
• Create Delivery Note and send to Warehouses & Trucks Company for delivery arrangement.
• Downloading the invoice and submit it for tax generation. Send the original invoice, tax invoice & delivery note (signed by the customer) to the customer as a payment condition by the customer.
• Setting up of new customer; coordinating with master data teams to set up Sold to/Ship/Bill to etc. using Win shuttle. Change master data and corresponding CMR records as and when required thru Master data team.
• Coordinate with sales support for payment terms & price conditions set up
• Creating Return orders, Credit/debit notes in SAP and provide to customers
• Raising Complaints using (Quality incident management system) for registering customer complaints after following up on all relevant documents for investigation
• Establish regular communication lines with local sales team and manage business expectation
• Have monthly meetings with sales on feedback, consulting, issues
• Communicate strongly with customer on ongoing basis including setting of expectations and resolution of supply-chain issues.
• Customer visits to key customers (depending on Covid situation) Provide back-up support to other group members in the performance of job duties as required when they are absence from duties.
• Assist in SAP troubleshooting as Power user for the region
• Assist colleagues / team members when they require help in SAP & process related issues

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit. Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.