Job in Bengaluru Rural, Bengaluru, Bangalore for Call Centre Team Leader

QA (Job Description)

Quality Analyst Job Description.

We at Nobroker are looking for experienced quality analyst for our team, below is a brief description of the requirements.

• Anyone with over & around 1-3 years of experience as a QA in a call centre environment can apply.
• Person has to be equipped with various modules of call auditing/live barging etc.
• Should have proven track record to assist/mentor/monitor sales/operations team to optimise the calling skills.
• Should have done calling & understood the basics of a good call himself/herself from scratch to assist further.
• Should be able to to motivate the team in following scripts, teach modes of effective communication & increase cx engagement in a call.
• Should be aware of modes of communication/multiplying revenue via effective communications/implications of imperfect communications/tonality etc.
• Should be flexible to work in a 6 days environment.
• Should be a self motivated individual & is willing to give what it takes, should be taking ownership of mentoring the team in calling ethics.
• Being dynamic & a quick learner is important.
• Should be able to coordinate with cross functional teams for betterment of the organization.

We need to hire one SME (He/She would be auditing our calls and share insights; Tamil Language is a mandate). Kindly ensure the person has adequate soft skills and analytical skills similar to what we ensure for our Manager profiles. Salary range would be from 5 to 7 LPA. Year of Experience 2-3.

• Work From Office.
• 6 Days working.
• Saturday and Sunday Fixed working.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹55,000.00 per month

Benefits:

• Food allowance
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Bachelor (Preferred)

Experience:

• BPO - Voice Process: 3 years (Required)
• Quality assurance: 3 years (Required)
• Leadership role: 3 years (Required)
• Training & development: 3 years (Required)
• Call center: 3 years (Required)

Language:

• Tamil (Required)