Job in Kamrup for Channel Manager

Job Description

Title: Channel Team Lead
Location: North East

Essential Functions

-Job Description . Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
. Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
. Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
. Work on the ground to enable network with new product launches and partner with the operations and other teams.
. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
. Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
. Enhance Engagement with accounts to improve business and increase retention.
. Drive stores against goals (Volume, FTR and other key metrics).
. Handling day to day operational escalations and be available to round the clock to manage the issues.
. Internal/External Stake holder management.
. Support station operations and/or customer deliveries.
Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer needs.

Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications :

• Graduation. MBA desirable.
• People management experience. Experience in handling team is highly desirable.
• Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
• Knowledge of city topography and road network is an added advantage

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Preferred Qualifications :
Management experience in delivery operations is desirable.  

Contact Informations

Recruiting For : Amazon