Job in Hyderabad, Secunderabad for Communication Officer

Job Description

About The Role

Our organization understands that the way we handle the toughest, most challenging rider and driver concerns has direct impact on our business. This is why Uber is now looking for Community Operations Specialist who will champion rider and partner-driver support efforts for cities in India through emails and phone.

Who You Are

• Great communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle
• Empathetic: You are obsessed about customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation, and displaying a genuine willingness to help
• Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
• Process compliant: You know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support
• Comfortable with ambiguity: You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
• Fun to work with: You are hardworking, a great team player, and a lot of fun to work with
  

What You Will Do

• Provide world class customer support through emails and phone calls to riders and driver-partners
• Help in improving processes so we always optimize for better customer experience
• Identify patterns and help in making the support systems better as we scale
• Maintain high quality in core work
• Contribute to building the team and the organization for long term success
  

Basic Qualifications

• Bachelor’s degree
• Exceptional spoken and written English
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
  

Preferred Skills

• SQL basics
• G-sheets, doc, slides

Contact Informations

Recruiting For : Uber
Contact Person : HR