Job in Chennai, Mumbai City, Bengaluru, Bangalore, Hyderabad, Secunderabad for Customer Care Agent

Job Description

.Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
.Provides the most effective method of service delivery by analyzing trends and common themes across customers.
.Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
.Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
.Gathers customer impressions of products and services and integrates this feedback into decision making.
.Seeks information about the underlying needs of customers.
.Allocates and aligns resources to optimize the customer experience.
.Develops and communicates realistic performance goals and standards.
.Builds plans that consider potential obstacles and immediate and long-term consequences.
.Demonstrates expertise in a specific solution, or several products, feature functions, or services.
.Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%
.Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
.Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
.Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
.Modifies existing intellectual property (IP) or, where applicable, creates new content.
.Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business - 25%
.Consistently apply lessons learned, model personal accountability & teamwork.
.Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
.Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
.Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
.Contribute & participate with meetings to articulate Premier offerings to all customers share knowledge thru communities, adapt for customers.
.Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
.Demonstrated Self Learner

. analytical problem solving
. building customer/partner relationships
. product & technology expertise
. leadership
. value selling
. years experience: 3 in systems development, network operations, software support, it consulting
. bachelor degree (b.s./b.a.) or equivalent
. subject matter expertise in azure iaas, paas, identity and access management (iam), security.
. knowledgeable in azure solution design, architecture, troubleshooting and implementation.
. infrastructure solutions (iaas) - subject matter expertise on the core azure infrastructure technologies listed below,
o azure compute resources
o azure networking components
o azure storage services, azure file sync
o azure backup and azure site recovery
o knowledge on arm templates, powershell, azure cli, azure automation
o subscription and governance - policy, rbac, tags, management groups, cost management, azure blueprint
o azure monitor - log analytics, kusto query language (kql), insights
o azure security center, azure sentinel
. working knowledge on azure identity is preferred.
. applications solutions (paas) - developing, debugging, performance tuning and supporting the technologies listed below,
o azure devops services
o azure app services
o azure container registry and azure kubernetes services
o azure logic apps, azure functions, azure service bus
o powershell, c#, .net framework/.net core, python or related
o azure sql knowledge preferred, including any of the following,
. azure sql managed instances
. azure sql db
. azure data lake, azure hdinsight, azure data factory
. strong technical delivery and customer facing presentation skills with a high degree of comfort with both large and small audiences.
. ability to match technical solutions with customer business requirements.
. ability to lead and motivate technical communities.
language qualification
english language: fluent in reading, writing and speaking. 

Contact Informations

Recruiting For : Microsoft