Job in Chennai for Customer Relations Manager

Job Description

Selected candidate's responsibilities include:
Handle and attend to customer service hotline, inbound phone/WhatsApp, website chat/bookings, and email inquiries.
Assist and provide effective solutions to customers' issues.
Ensure complaint cases are follow-up and managed promptly.
Coordinate services which include allocating and informing service vendors of the bookings and ensuring timely deliveries.
Responsible for documenting all customer info and orders.
Ensure accurate data entries and report generation.
Maintain and ensure compliance with Company's standards and procedures.
Provide administration support to the sales department.
Perform any ad-hoc duties as and when required.

Due follow-up and closure of customer grievances.

Maintain and ensure compliance with Company's standards and procedures.

Ensure due compliance with SOPs (Standard Operating Procedures) by internal & external stakeholders.

Skill(s) * Communication:
English & Tamil proficiency (Spoken) required:

Energetic, self-motivated, responsive communicator.
Collaboration: Understanding and solving business problems
Customer-oriented, responsible, positive, and proactive in duties.
Technical: Quick learner
Proficient in Microsoft Office Suite.
Experienced with CRM systems and Social Media Digital Marketing will be an added advantage.
Highly adaptable and able to work under pressure in a fast-paced environment.
Knowledge of Automobiles will be an added advantage

Personal Takeaways: (do not limit to though!)

• Learn Business communication
• Identify potential win-win opportunities for (customer)car owners and own organization
• Monitor ongoing commitments to ensure fulfillment
• Communicate effectively with the partners and business stakeholders

Who can apply:
1. Are available to join immediately
2. Can be flexible to do Desk job and fieldwork
3. Have experience working in the automobile services industry.
4. Have relevant skills and interests

Perks

• Incentive payouts on the achievement of targets.
• Food and Brand merchandise during meeting opportunities

Number of openings - 1

Qualifications-Any Graduate, Other Courses. BBA & MBA preferred Employment Type Full-time

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91-XXXXXXXXXX 

Contact Informations

Recruiting For : ServiceGeni