Job in Pune for Customer Service Agent

Job Description

Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation/ optimization to address capacity crunch in networks. Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.

Broad outline of the Role

• Provisioning experience in the Core Transmission Network.
• Day-to-day activity involves checking the daily provisioning tasks. Perform what is required: addition, modification, relocations and decommission scenarios based on the scope of work in the Engineering orders
• Ability to perform manual and automated configurations with all required details.
• Ability to identify network failures, determining source and cause of provisioning failures and recommending course of action.
• Excellent troubleshooting skills and interpreting transmission alarms.
• Ability to liaise with stakeholders, operations center and the planners with on-going projects in the Core transmission provisioning space.
• Managing escalations within the team and communications to stakeholders
• Available for night shift change request implementation.
• Delivering technical knowledge and support to the engineering team and own peers to enable the completion of complex orders. 

Contact Informations

Recruiting For : Tata Group