Job in Bengaluru, Bangalore for Customer Service Executive

Job Description

Position Summary
The Alert Triage & Closure Analyst will:

• The\r\n Analyst will review alerted activity, preps alerts by gathering \r\nappropriate documentation, adding subjects, subject attributes, \r\nfacilities, and account information.
• Alerts requiring a \r\nsecondary review are converted to a case for completion. Alerts which do\r\n not require secondary review are submitted for closure and reviewed for\r\n approval.

• Collect\r\n and document data, including: alerting activity, account information, \r\ntransactional data, various bank records, and any other required \r\ninformation.
• Review and analyze underlying data gathered and \r\ncompare to the escalation criteria to assess whether the alert should be\r\n recommended for escalation or to be closed with no further action.
• Fully\r\n document all alerts, including supporting data, analysis as well as \r\nescalation or closure recommendation rationale within the case \r\nmanagement system in a timely manner and consistent with the firm \r\nquality standards.
• Build relationships with FCOI Investigations & Inspection units and effectively communicate and transfer information.
• Collaborate across sites to share processing and FCOI knowledge to enhance process flows.
• Perform\r\n duties within established service level requirements Exhibit the \r\nhighest standards of customer service to partners and customers

• Knowledge of AML/BSA/KYC or financial services industry is preferred
• Graduates in B.Com or similar fields
• Work\r\n experience of 3+ years, preferably in back office/financial service \r\nindustry Familiarity with the firm internal systems and processes is \r\npreferred
• Self-starter, capable of working under minimum supervision
• Adept to multi-tasking and meeting deadlines in high-pressure environment.
• Results oriented team player
• Strong problem solving ability
• Exceptional\r\n research and analytical skills with the ability to analyze large \r\namounts of data, interpret higher risk attributes (transactional, \r\nproduct, customer type, etc.) and develop well-reasoned recommendations.
• Strong interpersonal and verbal/written communication skills
• Proficient in MS Office (Outlook/Word/Excel/PowerPoint)
• Strong documentation skills to clearly articulate alert disposition
• Adherence to controls and standards
  

Contact Informations

Recruiting For : JP Morgan Chase & Co.