Job in Chennai for Customer Success Manager

Job Description

Responsibilities:

• Engage proactively with customers using the engagement model (based on the customer segment) laid out
• Understand and document customer's business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines.
• Ability to showcase product demo + work out solutions for business use cases
• Aligning with key customer stakeholders to establish a stronger customer relationship management program
• Evaluate how customers manage their ZoomInfo product suite investment & identify efficiency and effectiveness gains (process & tools)
• Work with internal cross-functional teams (product, Implementation engineers, support, etc. ) to ensure customer's issues/solutions are addressed
• insights/intelligence to run focused and result-oriented customer engagement programs.
• Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention)

Requirements:

• 1-10 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients
• Ability to report and share client's status on a timely/pre-defined interval
• Bachelor's Degree in Computer Science + Business Education preferred

Contact Informations

Recruiting For : Blob Infotech
Contact Email : ashok@progressivemeters.com