Job in Chennai for Customer Support Executive

Job Description

looking for a passionate and experienced individual with personal loan product selling experience to join us as a Customer Support Executive with good interpersonal and convincing skills and an understanding of the products and services provided by the company. Essential Duties and Responsibilities: Job Description : –

● Outbound calling on data collected through lead generation activities/ secondary data sources.

● Answering phones and explaining the product and services offered by the company.

● Contacting existing customers as well as prospective customers using scripts.

● Responsible for the closure of sales and completing the assignments.

● Making sales calls, continuously updating and maintaining our CRM database

● Obtaining customer information and other relevant data.

● Explain the benefits of the products or services to potential clients.

● Deliver the scripted sales pitch to the customer and to adjust the same as per the specific individuals

● Handling customer questions, inquiries, complaints,

● Understanding needs of the customer and pitching the product.

● Resolving queries and issues related to the products and services

● Document or maintain records of each and every interaction with the customers for future evaluation.

● Follow the procedure, guidelines provided and implement it while troubleshooting queries.

● Maintain compliance with all company policies and procedures