The technical skills needed Mandatory: Hands-on experience in operation and management of security infrastructure. 1. Minimum 4-7 years of experience on following products/technologies (Troubleshooting) a) Fortinet Firewalls / Manager / Analyser b) Firepowers c) Skybox d) Stealthwatch e) Forescout (NAC) Operational support experience (Troubleshooting) on Fortinet Firewalls /Skybox/ Stealthwatch /Forescout / Firepowers proactive/reactive alerts and Incidents. Operational support experience to perform Changes on technologies Fortinet Firewalls / Skybox/ Firepowers/ Forescout and Stealthwatch. Daily Monitorning of Skybox task and troubleshoot of failure and warning task. Upgardes ISO & versions knowledge and experience on either of Fortinet Firewalls , Skybox Server ,Stealth Watch or Firepowers. Knowledge of Skybox and Stealthwatch collectors working and process . Knowledge of Forescout to establish security policies and explores use cases. Ability to provide Tier 3 support and manage complex and escalated tickets Ability to coordinate with vendor to resolve escalated and complex issue and changes . Stakeholder management and ability to work under pressure Effective oral and written communication What Ill be doing your responsibilities Form an integral part of 24*7 rota to provide security in-life support Work on complex incidents, problems and changes within the Operational environment. Provide SME operational support while maintaining the SLA Be the technology SME for specialised product as per contract or business need Be the Contract SME securing full infrastructure, tools and process knowledge. Contribute to new Product launch and technical evaluation for managed security services New customer on-boarding and Acceptance into Service of new product for existing customers. Root cause analysis and providing Input to PIR as and when required Provide customer technical advisory services in support of new client Security Service. Working with the customer and account teams in the technical data requirements capture phase. Provide support to mitigate the Vulnerabilites. Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive clien to be a trustworthy organisation. Provide leadership and training to technical support staff including mentoring of wider team to improve diagnostic skills and quality of incident management Design Validation Drive Problem Management issues end to end. Driving Major Upgrades of the multiple products.
Recruiting For : Leading Firm
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