Job in Chennai for Digital Analyst

Job Description

About the job

• Handle ticket management within People First.
• Ensure service delivery expectations are met
• Measure the Service through several KPI’s and support in exceeding employee experience
• Develop a set of metrics to manage technology support performance and productivity
• Investigate ongoing opportunities for technology improvements to support the goals of HR and their internal customers’ Ability to use quality framework and tools for root cause analysis, provide immediate and permanent fix for customer problems relating to HR IT systems managed by People First technology team
• Manage configurations and Release Management for HR IT Systems
• Manage Global Technology queue - case management (People First managed HR IT Products)
• Exceed employee experience
  

HCM Program Deliverables

• Handle implementation/Configuration for Recruiting & Onboarding and Learning Modules
• Liaise as HCM Cloud subject matter expert with HR, HRIT and other key stakeholders within the company
• Manage and track requirements specific to HRSS for Recruitment and Learning
• Internalize Ford HRBA/COE/PF insights to drive future state HCM innovation
• Practice iterative, end-to-end development, to rapidly develop and deliver Recruitment & Learning related workflows, reports as required by business stakeholders
• Innovate and suggest out-of-the-box solutions to improve productivity and processes
• Knowledge on chatbot and online training content setup. Experience in ODA and OGL will be an added advantage.

Contact Informations

Recruiting For : Ford Motor Company
Contact Person : HR