Technical Management

Skill enhancement

• Accountable to provide and direct for skill set expansion based on inputs from the customer, management, sales and marketing
• Accountable for upgrading own technical and managerial skills from time to time based on customer/project needs or industry/domain trends
• Responsible to acquire multi-disciplinary knowledge and technology awareness at high-level to understand the project requirement
• Identifies need for trainings and facilitates technical trainings, knowledge sharing sessions, and through external trainings. Negotiate with customer for trainings at onsite if applicable

Project Management

Project execution and management

• Accountable to develop project plans and proposals inclusive of scope, schedule, budget, resources, competency needs, communication, risk management, inventory management, vendor management and change management
• Accountable to define project execution strategies and monitor and control to ensure deliverables are according to customer expectations and quality requirements and within agreed budgets and timelines. Coordinates with inter disciplinary teams during project execution as needed
• Responsible to deliver the projects with appropriate technical solution that is within the approved schedule and budget meeting quality and safety standards
• Accountable to conduct frequent project status reviews with management team and customers on team accomplishments, issues and concerns
• Accountable to define key performance indicators for the project along with milestones and monitor them till the project completion

Change management

• Accountable to monitor and manage project scope changes, contractual terms and effort

Risk management

• Responsible to identify risks, plan for risk mitigation, monitor for risks continuously

Process Management

Process adherence/Process improvement

• Responsible to plan and define systems and procedures to improve operating quality and efficiency of the team
• Accountable to enforce adherence to engineering and quality processes/practices within the department and projects. Performs reviews and identifies improvements
• Responsible to conduct periodic presentation(APSR) to senior management on team accomplishments, issues and concerns
• Accountable to enforce project audits and take action as needed to address the audit outcomes

Knowledge management

• Accountable to contribute to the knowledge management/lessons learnt/best practices

Customer Management

Building relationships

• Accountable for representing the organization to external customers/clients
• Accountable for effective customer escalation management
• Responsible for regular communication with key customers to share delivery performance and understand issues, if any

Feedback management

• Accountable to set and monitor target on customer feedback score /yield. Communicates periodically with customers to achieve the target

Customer engagement

• Ensures effective customer engagement and help acquire new business from them by showcasing organisational capabilities and exploring opportunities
• Accountable to understand latent needs of existing customer and helps for acquiring more business

Business and Strategy

Business development

• Responsible to contribute to new business opportunities with proactive proposals
• Supports sales/pre-sales teams with presenting and getting into technical discussions. Specially at the time of proposals gets involved in resolving technical queries

Revenue and profitability

• Accountable to contribute to meet revenue targets and contribution margins. Identifies effective methods to be adopted to make project more profitable
• Accountable to help preparing project proposals with budgeting, effort estimations and the timeline

Organisation Framing and Development

Performance management

• Accountable to provide clear goals and objectives to direct reporting members, follow-up and conduct performance appraisals and recommend developmental plan. Monitor and coach people to bridge gaps through Individual Development Plans (IDP)

People management

• Accountable to establish a positive, healthy work environment to motivate and drive the team members. Responsible to resolve conflicts, in any, within team
• Talent retention and engagement
• Accountable to participate in recruitment of required technical staff to meet department and project needs. Retention of competent, skilled staff