Job in Bengaluru, Bangalore for Engineering Manager

Job Description

The Team: Amazon Go is a new kind of store with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go. Our checkout-free shopping experience is made possible by our Just Walk Out Technology. It automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our technology uses computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA.

We need people who want to join a high-reaching program that continues to collaborate and push the state of the art in computer vision, machine learning, distributed systems and hardware design. We are looking for excellent engineers that epitomize technical and operational excellence – that can drive innovation and apply state-of-the-art technologies to solve real world challenges. You are responsive, flexible, and able to succeed within an open collaborative peer environment.

As a Support Manager, you will be responsible for leading a team of support engineers to support Hardware products across Physical store. The role includes managing a growing support engineering team that is responsible for providing production ticket support, maintaining multiple products and services, and handling ad-hoc operational asks. The team will also develop tools and utilities working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Go.

A successful candidate will be an experienced manager who is willing to take on a challenging space, has a strong metrics and operational excellence focus, excellent hiring and people-development skills, has strong customer focus, the ability to lead multi-functional teams, and loves a fast-paced environment. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Basic Qualifications

• BS in Computer Science/Engineering or equivalent industry experience.
• 7+ years of development or technical support experience.
• Understanding of Hardware development and providing inputs early in development to support in the field
• Excellent verbal and written communication skills Strong debugging/troubleshooting experience
• Ability to solve complex problems independently.
• Direct management of a team of 3+ support engineers. Management of resources, staffing, mentoring, and enhancing and maintaining best-of-class global engineering teams
• Work closely with the engineers and other engineering managers to architect and develop the best technical design and approach
• Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
• Proven ability to write scripts and automation.
• Understanding of the complete deployment life cycle from design, build, test, deploy
  

Preferred Qualifications

• Hands on experience with distributed and/or enterprise applications
• Proven track record of service improvement and optimization in production
• Exceptional communication, documentation and presentation skills for technical and business audiences.
• Experience working with an international team and stakeholders.
• Ability to handle multiple, competing priorities in a fast-paced environment.
• Ability to navigate through ambiguity and delivery incrementally.
• Demonstrates skill and passion for operational excellence.
  

Contact Informations

Recruiting For : Amazon
Contact Person : HR