1. Computer Hardware
● To attend, diagnose the computer hardware related issues raised by customer.
● Should be able to repair the basic issues of hardware like Keyboard, Mouse, HDD, RAM, Processor Fan, LAN Card, Display Card & Motherboard etc.
● Should be able to find out the exact peripheral issue for replacement to minimize the down time of system.
● Should be able to troubleshoot the issues of Printer like paper jam, light print, paper curl etc.
● Should be able to replace the consumables parts of Printers like Cartridge, Teflon & Fuser Assembly.
2. Computer Software / Mobile Software
● To Install windows OS like Windows 7 & Windows 10 as per Customer and Industry requirements.
● Should be able to trouble shoot the issues of MS OS.
● Should be able to configure the softwares like MS Outlook, SAP, Print to PDF etc.
● Having installation knowledge of MS Office, SAP, WinZip, WinRAR, Acrobat Reader, Acrobat Writer, Java Runtime, Flash Player, MS Teams, Skype for Business etc.
● Having knowledge of cloning the system (OS Cloning).
● Having knowledge of Android software installation and configuration as per given SOP.
3. Server & Networking
● Having the knowledge of Server / Client architecture & will be able to join the Domain via client system and will be able to troubleshoot the synchronisation issue as and when required.
● Having basic knowledge of Network to identify & resolve the communication issues with Server, Printer, Wireless Devises etc. and will be able to diagnose & escalate the issues to respective team.
● Will be able to install, configure & troubleshoot Network Printers.
● Having basic knowledge of DHCP & DNS so that can diagnose & escalate the DHCP & DNS related issues to respective team.
4.Knowledge, Skills and Experience
● Degree or Diploma in Engineering or Technology
Recruiting For : SSM InfoTech Solutions Pvt. Ltd.
Contact Email : firstname.lastname@example.org
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