Job in Bengaluru, Bangalore for Head Of Retention

Job Description

Dear Folks,

Hope you are keeping well and staying safe

Greetings from Numeric Technologies!!

Introduction:

Numeric, incorporated in 1996 is a worldwide Business & Information Technology, Consulting and Services company. Headquartered in Chicago, IL with additional offices in Miami, Silicon Valley, Luxembourg, UK as well as delivery centers in India to serve our customers on and offshore needs

Being You Numeric Technologies:

“Trust is the highest form of human motivation. It brings out the very best in people.” - - STEPHEN R. COVEY

At Numeric Technologies we are building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Numeric is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We are looking for Rentention Specialist at Numeric Technologies, Bangalore

Experience: 10+ Years

Position - Permanent

Work Timings - 3.30pm - 12.30am IST

Notice Period - Immediate to 20 days

Location - Remote/ Bangalore

Job Position: Retention Specialist

Job Description:

• Calling run rate customers for to motivate them to renew their licenses
• Will be aligned with the Value added distributor’s (VAD) team who handles the Run-rate accounts. The retention specialist will contact the customer first and motivate them to renew their licenses and then send a mail to
• them introducing them to their VAD representative for any transaction related support.
• The pipeline which the retention specialist will be required to call will be shared through the updated SGM report by VAD. Access and walk-through of the SGM tool will be provided
• After the first call to the customer the retention specialist will follow it up with a templatized mail introducing a VAD rep assigned to that customer for transaction support
• The retention specialist will be maintaining a daily call status report (through a shared file) on their calls and comments, and submitting it to India CCS Manager, Retention Programs Manager and VAD Manager
• Programs Manager and India CCS Manager (Sidharth) to have a weekly meeting with her on the status of the pipeline.

Skills required

• 3 to 5 years of relevant experience in calling customer as Business development, Inside Sales representative or Renewals rep.
• Knowledge of forecasting and pipeline management
• Good Communication Skills in English, knowledge of multiple Indian languages is a plus

Contact Informations

Recruiting For : Numeric Technologies
Contact Person : HR