- Be responsible for the operational aspects of IT Services within your portfolio
- Focus on service business continuity
- Assure the fulfilment of agreed service performance levels (SLAs with the service provider)
- Strive for continuous service improvement
- Define the IT business service strategy, service design, service transition and service operation
- Manage relationship, collaboration and service delivery with respective IT service providers and vendors.
- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents
- Analyse and report deviations from SLA and proactively propose and drive improvement actions.
- Monitor the total service cost
- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers
- Monitor the service license usage and needs
- Keep the Service Catalogue up to date as well as the IT service management tools
- Ensure that asset & configuration management is handled properly with high standard quality
- Manage the service documentation and keep it accurate
- Build efficient communication towards the business stakeholders and within IT
Your skills and experience
You have:
- Bachelors degree in IT engineering or equivalent
- 5-7 years of experience in IT Service Management
- Strong communication skills - English fluent
It would be nice if you also had:
- ITIL certification
- Understanding IT Platforms and Integration/Middleware systems
- Experience in overseeing major outsourced services and managing the partnership
- Knowledge of Business Performance Reporting and Analysis
- Familiar with SOX controls
- Ability to work with people across different regions
Recruiting For : Nokia
Contact Email : HRservices.americas@nokia.com
Please do not pay any money to anyone who promises to offer you a guaranteed job.This could be in the form of a registration fee or document processing fee or any other pretext.
The money could be asked upfront or it could be asked after trust has been built or after some correspondence has been exchanged.
If you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact @ support@beatsjobs.com.
Beats Jobs does not promise a job or an interview in exchange for money. We value your trust and are committed to making your job search a safe and fraud free experience on beatsjobs.com