Job in Chennai, New Delhi, Pune, Bengaluru, Bangalore, Mumbai City, Hyderabad, Secunderabad for IT Infrastructure

Job Description

- Be responsible for the operational aspects of IT Services within your portfolio

- Focus on service business continuity

- Assure the fulfilment of agreed service performance levels (SLAs with the service provider)

- Strive for continuous service improvement

- Define the IT business service strategy, service design, service transition and service operation

- Manage relationship, collaboration and service delivery with respective IT service providers and vendors.

- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents

- Analyse and report deviations from SLA and proactively propose and drive improvement actions.

- Monitor the total service cost

- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers

- Monitor the service license usage and needs

- Keep the Service Catalogue up to date as well as the IT service management tools

- Ensure that asset & configuration management is handled properly with high standard quality

- Manage the service documentation and keep it accurate

- Build efficient communication towards the business stakeholders and within IT

Your skills and experience

You have:

- Bachelors degree in IT engineering or equivalent

- 5-7 years of experience in IT Service Management

- Strong communication skills - English fluent

It would be nice if you also had:

- ITIL certification

- Understanding IT Platforms and Integration/Middleware systems

- Experience in overseeing major outsourced services and managing the partnership

- Knowledge of Business Performance Reporting and Analysis

- Familiar with SOX controls

- Ability to work with people across different regions

Contact Informations

Recruiting For : Nokia
Contact Email : HRservices.americas@nokia.com