Job in Mumbai City for IT Support
technical support engineer
IT Support Freshers ₹ Above 50 LPA Full TimeOpulence Technosoft Mumbai City
Technical Support, Communication Skills, Desktop Support, Networking, Problem Solving, Project Coordination
Job Description
Roles and Responsibilities
A. Coordinating with various agencies for Monitoring the websites and apps
B. Must be able to follow any instructions and tasks entrusted.
C. Ask customers targeted questions to understand the root of the problem quickly.
D. Talk to clients through a series of actions, either via phone, email, chat, or meeting, until they've solved a technical issue.
E. Properly escalate unresolved issues to appropriate internal teams (e.g. Software developers,)
F. Provide prompt and accurate feedback to customers.
G. Ensure all issues are properly logged.
H. Prioritize and manage several open issues.
I. Document technical knowledge in the form of notes and manuals.
J. Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.
Contact Informations
Recruiting For : Opulence Technosoft
Contact Email : shanmaps@gmail.com
Job Overview
Industry
IT-Software, Software ServicesGender
Any
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