Job Description
Job Summary:
We are seeking a highly organized and proactive Office Administrator to join our team. As an Office Administrator, you will be responsible for managing the day-to-day administrative tasks, ensuring smooth operations of our training institute, and overseeing the test administration process for Certiport and Pearson Vue certifications. Your role will involve handling various administrative duties, coordinating office activities, managing facilities, providing support to staff members and clients, as well as administering and proctoring exams. The ideal candidate has excellent organizational and communication skills, strong attention to detail, and the ability to multitask effectively.
Responsibilities:
- Oversee and manage all administrative tasks, ensuring efficient and smooth office operations.
- Coordinate and schedule appointments, meetings, and training sessions.
- Answer and direct phone calls, emails, and other inquiries promptly and professionally.
- Maintain office supplies inventory and place orders when necessary.
- Assist with the preparation and distribution of training materials and resources.
- Maintain and update records, databases, and filing systems accurately.
- Assist in organizing company events, workshops, and conferences.
- Collaborate with other team members to ensure effective communication and coordination.
- Administer and proctor Certiport and Pearson Vue exams according to established guidelines.
- Ensure the security, integrity, and confidentiality of exam materials and candidate information.
- Set up testing stations, including computer systems and software, to facilitate smooth exam administration.
- Monitor candidates during exams to ensure compliance with testing rules and regulations.
- Troubleshoot and resolve any technical issues or challenges that may arise during the testing process.
- Assist candidates with registration, check-in procedures, and answering basic questions related to the exam process.
- Prepare and submit necessary reports and documentation related to exam administration.
Requirements:
1. Proven experience as an Office Administrator or similar administrative role.
2. Experience in test administration, particularly with Certiport and Pearson Vue exams, is highly desirable.
3. Strong attention to detail and accuracy.
5. Proficient in using office software, including MS Office (Word, Excel, Outlook).
6. Excellent verbal and written communication skills.
7. Ability to multitask and prioritize tasks effectively.
8. Professional and friendly demeanor with excellent customer service skills.
9. High level of integrity and confidentiality in handling sensitive information.
Education and Experience:
1. Graduation in any stream
2. Additional certifications or training in office administration or test administration is a plus.
3. Previous experience in an administrative role, preferably with test administration responsibilities, is required.
Benefits:
1. Other than the compensation mentioned in the job post, we offer a performance linked incentive of upto 10% payable on a yearly basis.
2. Work from home for 2 days a month.
3. Staff training and certifications on various skills for personal development