Job in Delhi for Operations Executive

Job Description

As an Operations Executive, you will have the opportunity to lead day-to-day operations at the site or an operational process on a specified shift or across multiple shifts within our client premises. You will be responsible for leading, developing, and engaging a team of exceptional talent that gets work done in real-time with no delay. One of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. Operations Executive is creative problem solvers who can dream on an immense scale, interpret big data, and deliver meaningful results that drive productivity and efficiency keenly.

 Some of the position’s key responsibilities include:

· Leading and developing a team of 3-4 supervisors (front-line supervisors) and 30-35 Technicians across Delhi NCR.

· Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

· Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes

· Creating, communicating, and maintaining day to day services and standard work procedures to Supervisor, Sr. Supervisors, and Technicians

· Proactively identifying and leading process improvement initiatives using Lean tools to delight customers

· Building and delivering productivity plans by reviewing work forecasts, determining service planned requirements, and partnering with other market ops teams to balance labor and completion of services within time.

· Evaluating performance objectives and metrics to determine the performance of technician, productivity requirements to achieve customer time, accuracy, and quality expectations

· Partnering with other managers to share best practices across team and the network Completing monthly assigned work with no deviation

· Clearing all food safety and other compliance work with no deviation

· Submission of team expenses, monthly trackers, and all job cards as per ETA.

 Basic Qualifications:

· You have a completed bachelor’s degree from an accredited university or 2+ years of experience

· You take ownership in your work and team and are available to work overtime during the peak holiday season and as needed year-round.

· You are obsessed with the customer experience and understand the importance of 24/7 operations.

· You are flexible to work on any assigned shift (nights, weekends, etc.).

· You pride yourself on leading other leaders.

· You have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates.

· You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).

 Note: Candidate must have 2-wheeler and he/she should not have any kind of issues in traveling.

Preference will be given to Candidate from Cinemas or QSR background.

Contact Informations

Recruiting For : Pest Shields
Contact Email : info@pestshields.com
Contact Mobile : +91 8376090909