What You'll be responsible for?
Responsible to perform Root cause analysis(RCA)
Responsible for Problem management and OLAs
Responsible for performance/service KPIs & SLO
Responsible for patch updates, application deployments, and Configuration management
Build tools to reduce occurrences of errors and improve customer experience.
Develop scripts to automate visualization
Responsible to close queries raised by the Internal teams.
Working closely with cross-functional teams.
What You'd have?
Should have Experience of 3-6 years
Strong knowledge of problem management, root cause analysis & change management flow Expertise in CI/CD, Shell Scripting, Knowledge of the cloud, Kubernetes, Network, and SQL
Experience in Patch updates, application deployments & configuration management
Knowledge of the ITIL framework will be an added advantage
Ability to make quick decisions and ensure fast failover
Knowledge management
Experience with deployment automation(infrastructure as code)
Ability to use open-source technologies and cloud services
Willing to work 24*7 shifts.
Recruiting For : Tanla Solutions Limited
Contact Email : techsupport@tanla.com
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