Job in Chennai for Product Engineer

Job Description

Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support

Identify and escalate priority issues as per Client specifications

Assisting clients/partners in troubleshooting via remote access

Rectifying issues and closing the query/issue in a timely manner

Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues

Skill and Knowledge Qualifications:

Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X – optional]

The ability to be a good listener, and to really understand a customer problem or question and help them solve it

Proper phone etiquette and ability to speak and write clearly & accurately. Some support will be provided over the phone (via our VoIP system)

Excellent writing skills. Most of the support work will be written (email, documentation, etc.)

Knowledge of storage based software computer applications and equipment’s

Willingness to cooperate with others and work to the greater good

Multi-tasking capabilities

Experience / Qualifications:

0 to 2 years of experience in technical support role

Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable

Candidates with international voice experience is a plus

Contact Informations

Recruiting For : Vembu
Contact Email : careers@vembu.com