Job in Chennai for Product Engineer
product support engineer
Product Engineer Freshers ₹ Above 50 LPA Full TimeVembu Chennai
Linux, Mac and Windows
Job Description
Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support
Identify and escalate priority issues as per Client specifications
Assisting clients/partners in troubleshooting via remote access
Rectifying issues and closing the query/issue in a timely manner
Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues
Skill and Knowledge Qualifications:
Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X – optional]
The ability to be a good listener, and to really understand a customer problem or question and help them solve it
Proper phone etiquette and ability to speak and write clearly & accurately. Some support will be provided over the phone (via our VoIP system)
Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
Knowledge of storage based software computer applications and equipment’s
Willingness to cooperate with others and work to the greater good
Multi-tasking capabilities
Experience / Qualifications:
0 to 2 years of experience in technical support role
Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable
Candidates with international voice experience is a plus
Contact Informations
Recruiting For : Vembu
Contact Email : careers@vembu.com
Job Overview
Industry
Information Technology ( IT)Gender
Any
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