Job in Bengaluru Rural, Bengaluru, Bangalore for Sales Team Leader

Roles and Responsibilities -

a) Be in charge of running and managing the team on a daily basis

b) Set performance targets for all associates in the team to meet up with overall process objectives

c) Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA

d) Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to

e) Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

f) Conduct regular review of all call center agents performance and organize training sessions for under performers

g) Submit regular reports to management and seek new ideas and strategies to improve performance at the center

i) Co-ordination/reporting of information security tasks

j) Setting up requirements of confidentiality documents

k) Membership in specialist committees

l) Owner of relevant assets, critical information

m) Definition of rules for use of assets

n) Conduct of risk assessments for assets

o) Definition of the corresponding levels of protection for assets

Desired Candidate Profile

Graduates

a) Productivity

b) Quality Improvement

c) Attrition

d) Shrinkage

e)Process Insights

Job Type: Full-time

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor (Preferred)

Experience:

• total work: 1 year (Preferred)
• Call Center Occupations: 1 year (Preferred)