Job in Bengaluru, Bangalore for Shared Services Manager

Job Description

    ● Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines.
    ● Basic Knowledge on Cloud Azure and infrastructure concepts needed
    ● Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
    ● Adhere to Cloud policies, procedures, methodologies, and quality standards.
    ● Escalates issue that may have a impact.
    ● Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
    ● Provides regular communication and status reporting with internal stakeholders and with customers
    ● Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
    ● Follow up with internal teams to ensure their technical issues are resolved
    ● Must be able to work flexible hours as needed including being available for off hours support
    ● Knowledge of ITIL framework is preferable
Job Description:
    ● Key Role Expectations:
    ● Experience 4-8 years
    ● Ensure adherence to the engagement service SLAs & KPIs
    ● Possess strong communication skills
    ● Good knowledge of IT support service delivery practices, familiarity with ITIL framework is desirable
    ● Exposure and understanding of Azure or other Public/Private Cloud is desirable
    ● Good working knowledge of SaaS model is desirable
    ● Good understanding of Supply Chain domain is an added bonus.
    ● Readiness to be on-call and work flexible hours, which includes (Evenings, Weekends) as situation demands
Personality Skills:
    ● Exceptional written and communication skills
    ● Exceptional stakeholder Management Skills
    ● Should be a quick learner

Contact Informations

Recruiting For : Dalhyd Technology
Contact Email : info@dalhyd.com