Job in Bengaluru, Bangalore for Shared Services Manager
shared services lead
Shared Services Manager 4 - 8 Years ₹ Above 50 LPA Full TimeDalhyd Technology Bengaluru, Bangalore
Supply Chain Management, Communication Skills, ITIL, KPI, Management Skills, SaaS, Service-Level Agreements (SLA)
Job Description
● Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines.
● Basic Knowledge on Cloud Azure and infrastructure concepts needed
● Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
● Adhere to Cloud policies, procedures, methodologies, and quality standards.
● Escalates issue that may have a impact.
● Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
● Provides regular communication and status reporting with internal stakeholders and with customers
● Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
● Follow up with internal teams to ensure their technical issues are resolved
● Must be able to work flexible hours as needed including being available for off hours support
● Knowledge of ITIL framework is preferable
Job Description:
● Key Role Expectations:
● Experience 4-8 years
● Ensure adherence to the engagement service SLAs & KPIs
● Possess strong communication skills
● Good knowledge of IT support service delivery practices, familiarity with ITIL framework is desirable
● Exposure and understanding of Azure or other Public/Private Cloud is desirable
● Good working knowledge of SaaS model is desirable
● Good understanding of Supply Chain domain is an added bonus.
● Readiness to be on-call and work flexible hours, which includes (Evenings, Weekends) as situation demands
Personality Skills:
● Exceptional written and communication skills
● Exceptional stakeholder Management Skills
● Should be a quick learner
Contact Informations
Recruiting For : Dalhyd Technology
Contact Email : info@dalhyd.com
Job Overview
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