Job in Chennai for Support Analyst
loaniq professionals
Support Analyst 7 - 11 Years ₹ Above 50 LPA Full TimeVirtusa Chennai
SIT, UAT Coordination
Job Description
- Loan IQ Support Team is looking for a Support Analyst with BA experience. The Candidate is accountable for provide production support to Loan IQ App
- Perform post implementation verification and provide support at times weekends too
- Monitoring LoanIQ Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor
- Work closely with developers to investigate and triage the issues and resolve it
- Work under strict SLA defined by the team
- Work collaboratively with the team and business partners
- Possesses a deep understanding and problem solving ability of various complexities.
- Creates documentation to ensure the supportability of analysis ie FAQ, Support documentation, KEDB et all
- Experience with SIT testing and UAT Support for any issues
- Must have experience in
- Test Strategy Plan documentation
- Test Cases writing and executing
- Ensure all sign offs are obtained for promote to production.
- Perform post-implementation checks
- should have worked in LoanIQ as a BA
- Support hours are negotiable (min support time has to be till 12:00 pm EST)
Contact Informations
Recruiting For : Virtusa
Contact Person : Sugithap
Contact Email : sugithap@virtusa.com
Job Overview
Industry
Information Technology ( IT)Gender
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