Job in Bengaluru Rural, Bengaluru, Bangalore for Team Manager

Job Description

About the role

Accountable for Managing the Home Loans Complex Assessment Team. This role will be responsible for SLA, ATOM and State of Health management for Home Loans Assessment Complex Assessment Team. Will be reporting to Operations Manager, Home Loans Assessment Bengaluru and will have ~ 20 employees (Credit assessment/ Verification officers) as direct reports.

Your key priorities and responsibilities include:
Monitor Output Per Paid Hour metric and ensure the required targets are met on a monthly basis for Mortgage Assessment vertical
Identify and recommend change initiatives across Mortgage Assessment to decrease cost per transaction
Ensure quality (process and decision quality), in line with service levels to maximize satisfaction of the stakeholders
Ensure ATOM targets of the vertical are met on a monthly basis.
Align process delivery objectives with strategy for Assessment and Australia Operations
Ensure the process is audit and risk compliant
Ensure optimal resource loading and capacity planning to realize optimal service level delivery against minimal cost for Mortgage Assessment vertical
People management and development plans for the team
Continuous improvement of processes and monitoring of operational cost reductions
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Home loans assessment experience and end to end knowledge in home loans
Prior experience in people management (Atleast 2 years)
Lending Principles
Strong written and verbal communication skills
Willingness working in early morning shifts (starting 4.00 am and 5.00 am)
So, why join us?

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued.

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours – things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

. You may apply for this role by visiting ANZ Careers and search for reference number 9535.

Contact Informations

Recruiting For : ANZ Banking Group