Job in Kolkata for Technical Service Engineer

Job Description

Major Responsibilities:

• Provide superior customer service, through applying effective communication skills in order to build credibility while handling and resolving high-stress situations
• Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system.
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to improve instrument up time
• Improve expertise through continuous learning and certifications.

Collaborates with co-workers to achieve work group and company goals   

Contact Informations

Recruiting For : Abbott Healthcare