Job in Bengaluru, Bangalore for Technical Support

Job Description

Roles and Responsibilities:

• This includes, but is not limited to:
  
  Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
• Maintain records of day-to-day work by updating trackers to reflect work done
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information

Basic Qualifications/Eligibility Criteria

• Bachelor degree in any discipline
• 0 - 2 Years (Max) experience
• Strong written and verbal communication skills in English
• Strong business communication skills - ability to communicate with internal/external stakeholders clearly and concisely
• Strong analytical skills - Ability to do high school level arithmetic
• Ability to work overtime as dictated by business need
• Only Immediate joiners can apply
• The candidates who have appeared in the last 6 months are not eligible to re-apply. 

Contact Informations

Recruiting For : Amazon