Job in Chennai for Technical Writer

Job Description

Job Description

Location: Chennai

Summary:

Seeking a team-oriented and results-driven individual with well-developed written and communication skills, to join our global team of Proposal Managers and Proposal Technical Writers. This highly skilled person understands how to take technical material and explain the concepts clearly, concisely and logically. The person shall demonstrate a developed technical writing style that generates interest in the Genesys solutions. This person will be accountable to the RFP team to assist in delivering accurate proposal technical writing for proposals globally and report to the APAC regional manager.

Key Responsibilities:

• Deliver competitive, high-quality proposal technical writing to Genesys prospects and customers.
• Acquire and organize technical source material for the creation of proposal technical writing.
• Participate in the RFP Lifecycle which includes qualification, kickoff and status meetings, analysis of requirements and strategy development, product discussion, risk assessment/mitigation, and development of the Genesys value proposition specific to the requirements of prospects.
• Interact with Genesys subject matter experts to complete business and technical responses.
• Ensure appropriate content is captured in the RFP response database, by being a contributing owner.
• Work supportively with other proposal technical writing staff to ensure appropriate coverage of all active proposals.
• Continually seek to improve existing content and processes through database administration.
• Maintain a high level of knowledge of Genesys solutions and products to produce quality and timely responses.
• Follow corporate style guides to ensure a global consistent look and feel for proposal technical writing.
  
  

Required Skills and Experience:

• Bachelor’s degree in Engineering or related field.
• 8-12 years of experience in proposal technical writing within a presales environment.
• Language: English (written and spoken).
• Exposure to product, technology, and industry knowledge; preference towards Genesys solutions.
• Experience working with technical solutions - including familiarity with contact center software, telecommunications technology and standards, network-based solutions.
• Must be comfortable working with Solutions Consultants and other technical teams to synthesize raw content from various sources into a cohesive proposal response.
• Ability to work with high performance, cross-functional teams.
• Determines proposal concept by identifying and clarifying opportunities and needs, studying requests for proposal (RFPs), and attending meetings.
• Strong problem-solving abilities, attention to detail and interpersonal skills.
• Manage time effectively, while working on multiple projects in parallel and meeting tight deadlines.
• Strong oral and written communication skills.
• Proficient in Microsoft Office Suite, including Word, Excel and Outlook.
  
  

Desired Skills and Experience:

• Database management
• Proposal management
• Graphics experience
  
  

Genesys Vision

Lead the Experience as a Service™ category that Genesys is pioneering. Deliver the power of empathy to every experience for Super Human Service

Genesys Mission

Our mission to help our customers create experiences rooted in empathy for their customers.

Genesys Values

• Embrace Empathy
• Fly in Formation
• Go Big
  
  

About Us:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty.

Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, Instagram and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

Contact Informations

Recruiting For : Genesys
Contact Person : HR