Job in Chennai for Workforce Manager

Job Description

About Global Tech.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations.Being human-led is our true disruption.

Team And Position Summary

At Walmart, we are committed to leading the business side of technology – how we operate, measure success and enact change. This team focuses on that and also, areas such as Tech Services, Center Operations, CoEs, Transformational initiatives.

Our team is responsible for workforce planning and management of Walmart’s customer service centers across the world.

Position Responsibilities

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions

• Manages workforce planning projects by establishing priorities and goals; developing action plans; obtaining and allocating resources; monitoring progress toward project milestones; organizing, facilitating, and directing cross-functional meetings to share information, evaluate progress, and implement changes; developing, implementing, and analyzing metrics to measure project success; summarizing and evaluating project results; and communicating project status with key stakeholders and cross-functional partners.
• Drives the continuous improvement of workforce planning programs and processes by developing methodologies to report program and process performance; reporting key trends and compliance risks; analyzing new and historical performance data to determine root cause of issues; recommending and presenting remedies and solutions regarding compliance issues and risks; and working with senior management to finalize and implement solutions.
• Supports project execution by ensuring compliance with project procedures and guidelines; advising on, executing, and documenting organizational practices and company, legal, and regulatory policies and procedures; and evaluating and responding to issues and concerns regarding analytics practices and procedures.
• Develops and evaluates business tools and core statistical models by understanding complex business needs and scope of work; designing tools, statistical models, and reporting infrastructure; building or providing guidance on building data infrastructure, databases, and tools; determining the business impact of data infrastructure, databases, and tools; testing and evaluating pilot solutions before implementation; verifying results; and interpreting data and results into actionable initiatives for business partners.
• Provides data based insights in support of strategic initiatives by assisting with the design of statistical or heuristic models for applications involving multiple statistical techniques and stakeholders; coordinating the development of complete datasets necessary to support project-level models; coordinating with internal and external customers to build a consistent and accurate strategy for using functional area metrics; partnering on statistical or segmentation models to advance the approach; assisting with analyses utilizing advanced software and techniques; and evaluating and interpreting results and presenting in different formats and different forums.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
  

Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

• Customer/Member Centered: Focus on the Customer/Member - Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.
• Judgment: Use Appropriate Judgment - Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
• Execution and Results: Manage Execution and Results - Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.
• Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
• Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.
• Ethics and Compliance: Manage Ethics and Compliance - Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
• Adaptability: Quickly Adapt - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.
• Talent: Supervise Associates - Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
  

Minimum Qualifications

Position Requirements:

• Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field
• 6 years’ experience in data analysis, statistics, computer science, or related area.
  

Preferred Qualifications

• Master degree in in Analytics, Statistics, Computer Science, Mathematics, or related field.
• Project Management certification.
• Six Sigma certification.
  

Travel

Traveling is necessary to perform one or more essential functions of this position.

Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Contact Informations

Recruiting For : Walmart Global Tech India
Contact Person : HR