Job in Pune for Non - Tech Support - Non Voice

Job Description

Job Description: Gallagher Service Center LLP.

Designation : Team Manager-Non Voice.

Job Description:

• This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.
• Will be reporting to the Process Manager.
• This position will require an individual who has a previous and demonstrated ability of success in
• Proven people management skills
• Service delivery
• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• This position will require the ability to motivate, instill accountability and achieve results.
• This position will require monitoring the effectiveness of a team of Process Associates.
• This position will require the ability to prepare MIS reports.
• This position will require the ability to interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• This position will require attending and responding to written/electronic correspondence.
• Candidate should have been in a Assistant manager /Team leader role, on papers for at least 2 years
• Should have exposure to handling 15-20 FTEs
• Should be only from an international non voice background.
• Insurance KPO/BPO candidates preferred

Specifications (Skill set):

• Graduate/Post Graduate
• Good academic record
• Excellent communication skills (Verbal and Written).
• Strong analytical skills
• Minimum 5 years of post qualification experience in BPO/KPO industry.